Mistakes are prone to business and are inevitable. Several companies are adopting automated processes such as complaint management software to manage customer complaints and their resolution. With efficient customer complaints management software, it becomes easier for companies to receive, track and resolve complaints of the customers. The complaint management software also helps in reducing customer complaints with time. A complaint management software benefits organizations in several ways by maintaining quality control, improved customer service, enhancing IT support, managing compliance and tracking customer feedback in real-time.
Constant improvements in cloud technology along with features such as the centralized data and time-efficient process, the streamlined process are some of the significant factors driving the growth of the complaints management software market. However, insufficient data provided by customers is one of the major factors restraining the growth of the complaints management software market. Nevertheless, the increasing number of customers facing business, increase in ICT spending and continuous improvement in cloud technology are some of the factors anticipated to boost the growth of the complaints management software market.
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The List of Companies
- AssurX, Inc.
2. ETQ, LLC
3. Freshworks Inc.
4. MasterControl, Inc.
6. Oracle Corporation
7. QIT Consulting, Inc.
8. Quantivate, LLC
9. Sparta Systems, Inc.
10. Zendesk, Inc.
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The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global complaints management software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The complaints management software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting complaints management software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the Complaints management software market in these regions.
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